In this paper, Christophe Milin and Adrien Bullier from the European Climate, Infrastructure and Environment Executive Agency (CINEA) present a review of various initiatives that aim at developing integrated service offers for the energy renovation of private housing. After clarifying the concept of Integrated Home Renovation Services and positioning it in the current market offer related to home renovation, the paper analyses each step of the customer journey and illustrate how the user experience could be improved, based on local experiences. The authors propose an empirical typology identifying three main models: advice, support and implementation, and the provision of finance as an additional option and discuss how integrated home renovation services could be facilitated and rolled-out throughout the EU.

Focus on refinancing solution for Third Party Financing building renovation loans. The report analyses the business model and operational setup of the “Service Public de l’Efficacité Energétique” (SPEE) in Hauts-de-France. The findings highlight challenges in SPEE’s loan origination process, marketing strategy, and loan administration procedures. Additionally, it discusses the potential use of the securitization market for refinancing.

The report describes the one stop shop business model for the Valencian and Rotterdam pilot cases in Save the Home. The H2020 project Save the Homes was focusing on implementing its renovation one-stop shop models in the pilot cities of Rotterdam, Netherlands, and Valencia, Spain, as well as the follower cities of Ljubljana, Slovenia and Sant Cugat, Spain.