Existing OSS lessons learned
Year:
Language:
Project:
2024
EN
HORIS
Several OSS implemented in recent years have been analyzed. This analysis covers understanding the type of office—whether in-person, virtual, or hybrid—and the extent of the customer journey they provide, including information, advice, decision-making support, processing, and follow-up. Additionally, it has been noted that the initial intentions and ambitions for the extent of user support and project follow-up were higher than what was actually achieved
Existing OSS lessons learned
Year:
Language:
Project:
2024
EN
HORIS
Several OSS implemented in recent years have been analyzed. This analysis covers understanding the type of office—whether in-person, virtual, or hybrid—and the extent of the customer journey they provide, including information, advice, decision-making support, processing, and follow-up. Additionally, it has been noted that the initial intentions and ambitions for the extent of user support and project follow-up were higher than what was actually achieved
Existing OSS lessons learned
Year:
Language:
Project:
2024
EN
HORIS
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