Existing OSS lessons learned
Year:
Language:
Project:
2024
EN
HORIS
Several OSS implemented in recent years have been analyzed. This analysis covers understanding the type of office—whether in-person, virtual, or hybrid—and the extent of the customer journey they provide, including information, advice, decision-making support, processing, and follow-up. Additionally, it has been noted that the initial intentions and ambitions for the extent of user support and project follow-up were higher than what was actually achieved
Existing OSS lessons learned
Year:
Language:
Project:
2024
EN
HORIS
Several OSS implemented in recent years have been analyzed. This analysis covers understanding the type of office—whether in-person, virtual, or hybrid—and the extent of the customer journey they provide, including information, advice, decision-making support, processing, and follow-up. Additionally, it has been noted that the initial intentions and ambitions for the extent of user support and project follow-up were higher than what was actually achieved
Existing OSS lessons learned
Year:
Language:
Project:
2024
EN
HORIS
Related Documents
European on-bill building renovation roadmap
This report answers the need to establish a policy roadmap for maximising the uptake of on-bill schemes in the EU residential market. In brief, on-bill schemes use the utility bill as a repayment vehicle and bring different actors into a building renovation project. Certain features of on-bill schemes that are not easily
found in other financing instruments can help strike a balance between the interests of different renovation participants and resolve barriers to energy renovation. In addition, due to their large-scale implementation potential, on-bill schemes can be a powerful tool for reaching EU decarbonisation goals.
The report starts by listing 11 potential barriers for on-bill uptake in the EU, grouping them by source – homeowner, utility/financial institution or market related.
Activating business models for condominium renovations. Identification of viable business models for Integrated Home Renovation Services for condominiums in the Netherlands and Flanders D2.2
This report focuses on identifying viable business models (BM) for integrated home renovation services (IHRS) for homeowners’ associations (HOAs) in the Netherlands and Flanders. The aim is to support clear identification of how to activate IHRS for condominiums, if applicable, in close collaboration with cities and regions. This work should serve the development of suitable practices covering expectations regarding the adaptation of existing IHRS BMs in the European Union (EU)
Guidelines for Practical Implementation of OSS Business Models for Collective action
The document presents the methodology used to collect different local experiences, and the main outcomes and conclusions derived from the practical implementation of different tailor-made Business Model Framework (BMFs) in the UP-STAIRS pilot OSSs. Although the implementation activities varied as a result of different local market conditions, there are common findings from all five pilot OSSs, which proved to be important and necessary to be taken into account.
Related Webinars
European on-bill building renovation roadmap
This report answers the need to establish a policy roadmap for maximising the uptake of on-bill schemes in the EU residential market. In brief, on-bill schemes use the utility bill as a repayment vehicle and bring different actors into a building renovation project. Certain features of on-bill schemes that are not easily
found in other financing instruments can help strike a balance between the interests of different renovation participants and resolve barriers to energy renovation. In addition, due to their large-scale implementation potential, on-bill schemes can be a powerful tool for reaching EU decarbonisation goals.
The report starts by listing 11 potential barriers for on-bill uptake in the EU, grouping them by source – homeowner, utility/financial institution or market related.
Activating business models for condominium renovations. Identification of viable business models for Integrated Home Renovation Services for condominiums in the Netherlands and Flanders D2.2
This report focuses on identifying viable business models (BM) for integrated home renovation services (IHRS) for homeowners’ associations (HOAs) in the Netherlands and Flanders. The aim is to support clear identification of how to activate IHRS for condominiums, if applicable, in close collaboration with cities and regions. This work should serve the development of suitable practices covering expectations regarding the adaptation of existing IHRS BMs in the European Union (EU)
Guidelines for Practical Implementation of OSS Business Models for Collective action
The document presents the methodology used to collect different local experiences, and the main outcomes and conclusions derived from the practical implementation of different tailor-made Business Model Framework (BMFs) in the UP-STAIRS pilot OSSs. Although the implementation activities varied as a result of different local market conditions, there are common findings from all five pilot OSSs, which proved to be important and necessary to be taken into account.
Empower yourself by becoming a member of EU Peers Community of Practice!
Empower yourself by becoming a member of EU Peers Community of Practice!
Expand your knowledge, connect with other organisations, and scale up the sector of IHRS by joining the vibrant and evergrowing Community of Practice
