EU Peers
Knowledge Hub

Produced in the framework of the H2020 project ProRetro, the report is dedicated to the peer support organised in the project. Experienced partners that have already established one-stop supported the design and implementation of OSS in Germany in ProRetro. The report provides insights into both the set-up of such a peer support as well as the lessons learnt from experienced one-stop shops.

The present publication of the H2020 project Save the Homes is about mapping the demand and supply side as a foundation to build successful one-stop shop Citizen Hubs. The demand side aggregation helps understanding who the customers are, their pain points and motivational drivers for the renovation. Supply side aggregation is fundamental to provide optimal offer, improve trust and awareness of homeowners, reduce renovation costs and time, and mainstream innovative technical solutions adapted to the local context, allowing for regional replicability and business risks reduction.

The EU-funded Save the Homes project was focusing on implementing its Renovation one-stop shop models in the pilot cities of Rotterdam, Netherlands, and Valencia, Spain, as well as the follower cities of Ljubljana, Slovenia and Sant Cugat, Spain. The present publication contains the main results of the project, along the main steps for the development of IHRS services: Mapping demand & supply side; Citizen Hub: Network, business model & investment pipelines; Follow-up replication and EU wide exploitation.

The document produced in the framework of the EU-funded project Save the Homes deals with the replication of the one-stop shop Citizen Hub models developed for the pilot cities (Valencia in ES, Rotterdam in NL). Two follower cities (Sant Cugat in ES, Ljubljana in SI) followed the Citizen Hub blueprint. The publication demonstrates how transfer and replication can run smoothly when the model is replicated in the same country or between EU countries.

This document is focused on gathering information related to financing, legal and regulatory frameworks, and technical solutions to support the creation of a one-stop-shop platform for integrated home renovation services in Portugal, Spain, and Italy. For each country, the first chapter detailed a database of public and private financing schemes available for home renovation and energy efficiency solutions, the second chapter includes mapping the legal and regulatory environment for home renovation, finally technical solutions for home renovation

Several OSS implemented in recent years have been analyzed. This analysis covers understanding the type of office—whether in-person, virtual, or hybrid—and the extent of the customer journey they provide, including information, advice, decision-making support, processing, and follow-up. Additionally, it has been noted that the initial intentions and ambitions for the extent of user support and project follow-up were higher than what was actually achieved

The UP-STAIRS Energy Service OSS Framework report presents a detailed design of a "One-Stop-Shop" model to simplify energy efficiency renovations in Europe: stakeholder roles, customer pathways, and financial models to reduce barriers to residential building upgrades. The report also evaluates existing service models to integrate best practices. It provides a framework for local pilot projects to make energy renovation accessible, particularly by offering guidance, coordination, and financial facilitation throughout the renovation process.

The Energy Poverty Advisory Hub (EPAH) Indicators provide essential data for understanding and addressing European energy poverty. This tool includes indicators related to income, energy expenditure, and housing conditions, helping local authorities, policymakers, and stakeholders identify vulnerable populations. By offering insights into the root causes and distribution of energy poverty, EPAH Indicators support targeted interventions and policy development to reduce energy inequality and improve living conditions for those most affected.