The H2020 HIROSS4all project has designed and launched a local office or one-stop shop service to promote the renovation of multi-family buildings in vulnerable neighbourhoods in the Autonomous Community of the Basque Country. The document shows the step-by-step activities for the implementation (in practice) of the one-stop shop, while defining a model for replication in other cities, including summary of main results, findings and policy recommendations.

The present publication of the H2020 project HIROSS4all is based on learnings from other European examples of implemented one-stop shops. The exchange of information with other experiences similar to the Opengela concept of HIROSS4all in other parts of Europe was a fundamental element of the internal learning process.

Innovate project guidebook If you are part of an organisation that plans to launch a one-stop-shop, you can find learnings from the project and recommendations that will help you to kick start your project. You will get answers to questions such as: What do we mean by ‘one-stop-shop’? What different one-stop-shop business models have been identified and tested by the project partners? What are their (dis)advantages? How to design your own business model and business plan? What is the role of local and regional authorities in setting up a one-stop-shop? Can local one-stop-shops survive without public subsidies?

This report is the second part of a Europe-wide survey and assessment of one-stop shops (OSS) for energy renovation of buildings, based on the case studies of 63 OSS in the EU.

The goal of the document is to facilitate the implementation of the Opengela Programme in the Basque Country, exposing its operational characteristics, and main milestones and indicators to guide the Programme’s scalability. The information provided are related to: ‘Legal and Administrative Regulation’, ‘Social Dimension’, ‘Technical Aspects’, ‘Legal Framework and investment strategy for the Financial Instrument’, ‘Results and Impact Monitoring’, ‘Regional Coordination Board’

The INNOVATE partners cleared the path for other one-stop-shop creators to succeed, through experimentation and the concrete implementation of fully operational and viable one-stop-shops. This document, the final publishable report, is about the why, how and what of this European experimentation

Refinancing is not a common practice in most of the countries involved in the project. Therefore this document intends to facilitate a standardised set of stipulations that, if incorporated in EES contracts, could increase the chance of projects being refinanced by a financial institution after they have been implemented. These stipulations are not meant to be contractual clauses, but are meant to show which concepts are recommended to be incorporated in EES contracts signed between the EES provider and the client.

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