The Multihome

The MultiHome Integrated Home Renovation Service (IHRS) is a project run by the Energy Agency of Plovdiv (EAP). The MultiHome project started in November 2023, aiming to provide holistic energy services and consultations across the entire renovation journey. The IHRS operates as a cooperation model, bringing together citizens, public authorities, renovation businesses, and financial institutions. MultiHome targets single- and multifamily buildings, energy-poor households, vulnerable customers, and emerging energy communities in 18 municipalities across the Plovdiv region. The service is unique in its collaboration between local authorities that provide general renovation information and advice, a specialised office for technical consultations and project preparation, and a network of trusted providers that deliver high-quality renovation works. MultiHome's approach relies on a balanced cooperation, with well-defined responsibilities of all market actors to successfully deliver the renovation process.

The success of MultiHome lies in its collaborative approach, strong local partnerships, and customer-focused services. By establishing a cooperation model that brings together citizens, local authorities, renovation businesses, and financial institutions, MultiHome has created an integrated home renovation service that effectively addresses the specific needs of homeowners in the Plovdiv region. The emphasis on tailored consultations, quality assurance, and trusted supplier networks has built a foundation of trust and reliability, is crucial for encouraging widespread participation in home renovation projects. Additionally, the active engagement of citizens and the strategic use of local expertise have ensured that MultiHome remains responsive to market demands, leading to its ongoing success and positiveimpact in the region.

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