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This manual is intended for educational and training organisations that want to support integrated renovations of apartment buildings, especially apartment complexes with a Home Owners Association (HOA). The training programme is aimed at all stakeholders who are in any way involved in high-quality integrated renovations.

The objective of the present deliverable of the H2020 HIROSS4all is to make video testimonials from neighbours whose households have been renovated, as well as from public authorities, district offices representatives, architects, etc., and other agents implicated in the process related to the Opengela activities. The document include links to YouTube videos (Spanish). Subtitles available in English and Basque.

linee guida per un accompagnamento nel processo di riqualificazione degli edifici dedicato ad utenti finali ed altri attori coinvolti le guide forniscono informazioni riguardo ai contenuti miimi e professionalità richieste per i seguenti ambiti: Diagnosi energetica, La progettazione degli interventi

The H2020 HIROSS4all project has designed and launched a local office or one-stop shop service to promote the renovation of multi-family buildings in vulnerable neighbourhoods in the Autonomous Community of the Basque Country. The document shows the step-by-step activities for the implementation (in practice) of the one-stop shop, while defining a model for replication in other cities, including summary of main results, findings and policy recommendations.

The present publication of the H2020 project HIROSS4all is based on learnings from other European examples of implemented one-stop shops. The exchange of information with other experiences similar to the Opengela concept of HIROSS4all in other parts of Europe was a fundamental element of the internal learning process.

Innovate project guidebook If you are part of an organisation that plans to launch a one-stop-shop, you can find learnings from the project and recommendations that will help you to kick start your project. You will get answers to questions such as: What do we mean by ‘one-stop-shop’? What different one-stop-shop business models have been identified and tested by the project partners? What are their (dis)advantages? How to design your own business model and business plan? What is the role of local and regional authorities in setting up a one-stop-shop? Can local one-stop-shops survive without public subsidies?

This report is the second part of a Europe-wide survey and assessment of one-stop shops (OSS) for energy renovation of buildings, based on the case studies of 63 OSS in the EU.

The goal of the document is to facilitate the implementation of the Opengela Programme in the Basque Country, exposing its operational characteristics, and main milestones and indicators to guide the Programme’s scalability. The information provided are related to: ‘Legal and Administrative Regulation’, ‘Social Dimension’, ‘Technical Aspects’, ‘Legal Framework and investment strategy for the Financial Instrument’, ‘Results and Impact Monitoring’, ‘Regional Coordination Board’