10 key figures about OSS you want to know!

The EU Peers initiative is currently running a survey to map One-Stop-Shops (OSS) and show their impacts at EU-level. As of mid-October, 53 organisations already responded to the survey including 38 OSS. In this article, we highlight some relevant figures. These are only preliminary findings and we aim at collecting additional responses until the end of December 2024.  

1. Among the 38 OSS, 27 (63%) have been created between 2021 and 2024, while only 6 (14%) have been created before 2015 and 10 (23%) between 2016 and 2020.
2. Only 9 (20%) OSS target deep renovation while 30 (68%) target all levels of renovations and 5 (11%) target renovation with significant energy savings. 
3. The cost paid by homeowners for an energy audit is on average between €200 and €1000.
4. The cost for supporting homeowners in the renovation (project design, quotes, selection of contractors, etc.) is most of the time a flexible rate of the total costs of the renovation works (between 5 and 8%).
5. 10 (23%) of the 38 OSS carry out the renovation work and/or hire contractors to do it, among which the majority are private companies falling in the competitive sector.
6. The primary source of revenues for the 38 OSS came from EU funds in 2023 (58% of the respondents), followed by local subsidies for 23%, regional subsidies and fees charged to clients, representing respectively 16% each.  

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7. The average running/operational costs are estimated at around €223,000 per year (note that not all OSS responded to this question – and a lot of variation may exist between OSS).
8. The average number of Full Time Equivalents (FTE) within OSS in 2023 was estimated at 7,31. When they were founded, the average number of FTE for an OSS was only 2,77. 
9. The average customer journey duration for a single-family home is estimated at 3,7 days. For condominiums, it is estimated at 39,6 days. 
10. On average, an OSS renovated around 270 homes as part of its activities in 2023 ( note that some OSS did not report any figures. In addition, a lot of OSS are still in the early stage of their development, and much more homes are expected to be addressed by OSS in the future). 

Finally, respondents were asked (1) whether the national legislative framework is favourable for OSS and (2) to which extent OSS are recognised as a key tool for accelerating the building renovation in their respective countries. For both questions, respondents gave a score of 5 out 10. The majority of the responses highlight the lack of sustainability in national policies and the lack of funding to support the creation of OSS. 

The number of respondents is not high enough to draw significant conclusions. However, the responses show that OSS across the EU are relatively young, targeting all levels of renovations. Most of them are dependent on EU funding but have a great potential for development. 

The survey is open until the end of December to collect more responses. We invite all OSS to take part in this survey to raise your voice by clicking here!